We are here to help you
The quickest way to contact us, is by phone on 1300 372 000. But if that is unsuccessful or not possible, you could try a submit a request for a call back or start a chat.
Need some extra help during a call
If you are deaf, hard of hearing, or have a speech disability you can contact First Responder Broadband using the National Relay Service (NRS) or your own nominated relay service to represent you.
Technical Support
Technical Support
If you need technical support, please email our Support team – support@firstresponderbroadband.com.au and we will work with you to work through the issues you are having.
To assist us, please include any information about the problem you are having.
This could include:
When did the issue start?
Have you changed anything prior to the issue occurring?
What have you done to try and fix the problem?
What is the best way to contact you?