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On this page, the below is explained eero Secure and its benefits are explained Understanding eero Secure: A Comprehensive Guide What is eero Secure? eero Secure is a service that enhances your experience with additional features through the eero app. It’s designed to keep your internet connection safe and reliable. Internet Backup: Stay Connected What is it? When your ISP or modem faces an outage, eero Internet Backup allows you to connect your eero to an alternate internet

So you want to set up automatic payments for your invoices. Below is a guide to assist you with this. Be aware that we use a Payment Gateway to process your payments. You will see either PINCHAU or PPS* First Responder. Understanding Fees When setting up automatic payments, it's important to know the fees involved: Visa / Mastercard : 1.75% + 30c American Express : 2.5% + 30c Direct Debit : We cover the cost of this! Turn on Automatic Payments Setting up automatic payments is

At First Responder Broadband , we’re veteran and first responder–owned, and we provide ongoing internet discounts to those who serve and have served our communities. This FAQ answers the most common questions about our discounts, plans, and verification process. What are the most popular unlimited data internet plans? Our most popular plans are: Everyday Patrol - 50/20 Family Response - 100/20 Power Control - 250/25 All include unlimited data and are eligible for ongoing di

So you have purchased a new eero router and ready to get started. Setting up your new eero device We have a how to guide below that will guide you through the setup. Here is a summary of the steps (refer to the "How to guide" for more detail): Download the eero app from the app store relevant to your device If mobile data is poor / unreliable - do this before disconnecting your existing modem/router (How to guide - page 3) Create an account or log in with your Amazon account

Privacy and security are important to us, which is why we use different methods to protect your account. For this reason, you may choose to add a account PIN to your account. This can be anything you choose but this will need to be stated upon request at the start of the phone call. Why do we do this? This is a extra layer of security for us to be able to verify that you are the account holder. Your chosen PIN/Phase should not be shared with anyone. We will request this prior

When you set up an account with First Responder Broadband, the person whose name the account is in has the authority to act on the account. This cannot be changed by a Authorised Representative or Advocate. ​ Authorised Representative Means the person who has authority from a Consumer to deal with a Supplier, including to discuss or make changes to a Customer’s account without that Customer being present, on behalf of that Consumer. Advocate Means a person nominated by a Cons

We understand that losing internet connectivity can be super frustrating. This will help you understand what is causing the issue and what your next steps are. Check for known nbn® outages Check Current nbn® Outages page by clicking here If there’s a known outage, you may need to wait until it’s resolved. This means that nbn® is aware of a issue and is working on it. If this is the case, all ISP's will be experiencing the same issue Check your equipment If there are no outage

When you order a new nbn® service, you may hear terms like Service Class 12 or Service Class 24 . These “service classes” are codes used by nbn® to describe the current state of the connection at your property. Each service class indicates: What type of technology is at your address. Whether the necessary cabling or equipment is installed. If a technician is required before you can go live. Understanding Service Classes Understanding service classes is crucial for a smooth c

We understand how frustrating it can be when your nbn® connection isn’t performing the way it should. If you’re experiencing slower speeds than expected on your Fibre to the Building (FTTB) or Fibre to the Node (FTTN) service, don’t worry — there are a number of things you can try before we escalate the issue to nbn®. This step-by-step guide from First Responder Broadband will walk you through the checks that can help identify and fix the cause. Step 1: Run a Speed Test Star

Your nbn® service is now active — great news! Before you can jump online, stream movies, or get back to work, you’ll need to configure a compatible modem or router. The good news? Setting up your own (BYO) equipment is usually simple. This guide provides the recommended settings for each type of nbn® technology. Router menus can vary, so we’ll keep this page updated with the most important information. If your device or interface isn’t covered here, let us know and we’ll do o

If you're currently with First Responder Broadband on an NBN Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection, you may be eligible to upgrade to the gold standard of internet technology: Fibre to the Premises (FTTP) . An FTTP connection brings a fibre optic cable all the way into your home, giving you access to faster, more reliable, and more consistent speeds. This is especially important for households with multiple people streaming, gaming, and working from

PPPoE (Point-to-Point Protocol over Ethernet) and IPoE (IP over Ethernet) are two different ways your modem connects to your ISP. Think of them as two different languages your modem can speak to the network. PPPoE is a more traditional method that requires you to enter a username and password to log in to your internet service. This is commonly used for VDSL (FTTN/FTTB) connections. IPoE is a simpler, more modern method that automatically assigns an IP address without the

Navigating the world of the National Broadband Network (NBN) can feel a bit overwhelming, especially with all the different acronyms and technical terms. But don't worry—this guide is here to help you understand the most common types of NBN connections and what they mean for your home internet. What Is NBN? First things first: NBN stands for National Broadband Network . It’s the new high-speed network replacing Australia's old copper and cable phone lines. The NBN brings fa

You've probably heard the terms modem and router used interchangeably, but they have very different jobs in your home network. Understanding the difference is key to troubleshooting internet issues and getting the most out of your NBN connection. The Modem: Your Gateway to the Internet A modem 's job is to translate the internet signal from the outside world into a language your devices can understand. It's the first point of connection to your internet service provider (IS

Wi-Fi is a fantastic convenience that lets us connect to the internet wirelessly. However, it's not a perfect technology. Understanding how it works, its limitations, and the different versions available is key to getting the most out of your home internet connection. What is Wi-Fi? Wi-Fi is a technology that uses radio waves to send data between devices, like your phone or laptop, and your router. The router is the device that connects to your NBN internet service. Think of

Speed vs. Bandwidth: The results confirm that "speed" is the rate of data transmission (like how fast a single car travels), while "bandwidth" is the capacity or volume of data that can be transferred at once (like the number of lanes on a highway). The analogies are confirmed and helpful. I can use the highway/lanes analogy to make it easy for non-technical users. NBN Speed Tiers: The search results provide a comprehensive list of common NBN speed tiers in Australia (NBN 1

Speed Test vs. Real-World Speed: The results confirm that a speed test is a "best-case scenario" measurement. It connects your device to a nearby, optimized server, often one hosted by your ISP. This measures the potential of your connection to the internet, not the actual speed you'll get from a random website or service. Limiting Factors: The results clearly state that real-world speeds are limited by many factors beyond your NBN plan. These include: The server you're dow

You will find all of our legal documents including our Terms and Conditions, Critical Information Summaries and other important documents. If you cannot find what you are looking for or want to discuss any of these documents further, please contact us on 1300 372 000.