Financial Hardship
First Responder Broadband understand that sometimes you may have difficulty paying your bills for whatever reason. If you are having difficulty paying your bill, we are here to assist where we can, to find a solution whilst keeping you connected. We stand by our value "Community First" and will assist where we can and do our best to make it as painless as possible. As every situation is different, we do need to understand the situation to best assist.
What do we need from you?
You can either call us on 1300 372 000 or complete the form below and we will in touch after we have assessed the application.
Eligibility?
Financial hardship can occur if you are experiencing any of the following:
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personal or household illness;
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unemployment;
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low or insufficient income, including reduced access to income;
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being a victim survivor of domestic or family violence;
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a death in the family;
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a change in personal or family circumstances;
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a natural disaster;
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unexpected events or unforeseen changes; or
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other reasonable causes.
We have a number of short-term and long-term options to support you if you are experiencing any of the above that is making it difficult for you to meet your financial obligations with us. These include:
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flexible repayment options, e.g. a tailored payment plan;
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temporarily postponing or deferring payments;
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reviewing your accounts to see if you might benefit from changes to your service; or
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waiving fees or charges, discounting a charge, or applying a credit on your account.