Legal and Policies
- Dec 5, 2024
- 2 min read
Updated: Sep 18, 2025
You will find all of our legal documents including our Terms and Conditions, Critical Information Summaries and other important documents.
If you cannot find what you are looking for or want to discuss any of these documents further, please contact us on 1300 372 000.
Quick Links - Document Library
Acceptable Use Policy
Authorised Representative
When you set up an account with First Responder Broadband, by default the person whose name the account is in has the authority to act on the account. This cannot be changed by a Authorised Representative or Advocate. Further information can be found here
If you would like to add additional authorised contacts or advocates please complete the form and return it. You may also contact our support team on 1300 372 000 or support@firsresponderbroadband.com.au to discuss this and we will help you with the process. Once we have checked your authorisation you will be able to add additional contacts and specify what access they have.
To add a contact we will need their name, date of birth, phone number and their authority level on your account.
Complaint Handling
Critical Information Summaries
Financial Hardship
We understand that there are times when you may have trouble paying your bills.
Please see our Financial Hardship page and complete the form to let us know.
Key Facts Sheets
Privacy Policy
Terms and Conditions
Telecommunications Consumer Protection Code (TCP)
The Telecommunications Consumer Protections (TCP) Code provides a host of consumer safeguards for mobile, landline and internet users.
These safeguards are set out in clear rules that providers like us must follow when communicating and dealing with customers. The rules cover the areas of advertising and point of sale, billing, payment methods, complaint handling, financial hardship and more.
The TCP Code was developed by the Telecommunications Industry following extensive consultation and negotiation with consumer groups, the Australian Communications and Media Authority (ACMA), and other relevant interest groups. The ACMA regularly monitors compliance with the code.
First Responder Broadband is committed to following the code and its principles. If you would like to talk to us about the code or how we are following it, please contact us by email at support@firstresponderbroadband.com.au.
You can find a copy of the code on the Communications Alliance website