Getting Started

At First Responder Broadband , we’re veteran and first responder–owned, and we provide ongoing internet discounts to those who serve and have served our communities. This FAQ answers the most common questions about our discounts, plans, and verification process. What are the most popular unlimited data internet plans? Our most popular plans are: Everyday Patrol - 50/20 Family Response - 100/20 Power Control - 250/25 All include unlimited data and are eligible for ongoing di

So you have purchased a new eero router and ready to get started. Setting up your new eero device We have a how to guide below that will guide you through the setup. Here is a summary of the steps (refer to the "How to guide" for more detail): Download the eero app from the app store relevant to your device If mobile data is poor / unreliable - do this before disconnecting your existing modem/router (How to guide - page 3) Create an account or log in with your Amazon account

Your nbn® service is now active — great news! Before you can jump online, stream movies, or get back to work, you’ll need to configure a compatible modem or router. The good news? Setting up your own (BYO) equipment is usually simple. This guide provides the recommended settings for each type of nbn® technology. Router menus can vary, so we’ll keep this page updated with the most important information. If your device or interface isn’t covered here, let us know and we’ll do o

PPPoE (Point-to-Point Protocol over Ethernet) and IPoE (IP over Ethernet) are two different ways your modem connects to your ISP. Think of them as two different languages your modem can speak to the network. PPPoE is a more traditional method that requires you to enter a username and password to log in to your internet service. This is commonly used for VDSL (FTTN/FTTB) connections. IPoE is a simpler, more modern method that automatically assigns an IP address without the

Speed Test vs. Real-World Speed: The results confirm that a speed test is a "best-case scenario" measurement. It connects your device to a nearby, optimized server, often one hosted by your ISP. This measures the potential of your connection to the internet, not the actual speed you'll get from a random website or service. Limiting Factors: The results clearly state that real-world speeds are limited by many factors beyond your NBN plan. These include: The server you're dow