Internet Discounts for First Responders & Veterans: Frequently Asked Questions
- Sep 2, 2025
- 3 min read
Updated: Mar 29
At First Responder Broadband, we’re veteran and first responder–owned, and we provide ongoing internet discounts to those who serve and have served our communities. This FAQ answers the most common questions about our discounts, plans, and verification process.
What are the most popular unlimited data internet plans?
Our most popular plans are:
Everyday Patrol - 50/20
Family Response - 100/20
Power Control - 250/25
All include unlimited data and are eligible for ongoing discounts (see eligibility below).
What makes us different?
First Responder Broadband is proudly veteran owned and operated. We’re focused on serving:
Veterans (DVA White/Gold Card holders)
First responders (Police, Fire, Ambulance, Paramedics, SES, Border Force, Marine Rescue, Surf lifesavers, Correctional services, and volunteers)
Medical professionals (verified via AHPRA)
We also prioritise transparent pricing—when prices change, both new and existing customers benefit.
How do I get ongoing discounts on internet plans?
It’s simple:
Check your address and choose a plan on our nbn Plans page.
Sign up online—complete the form on our Sign Up page and select “Yes” for “Are you a First Responder?”
Checks—we’ll review your address and options (e.g., fibre upgrade eligibility, billing period with your current ISP) and call you to discuss what’s possible.
Proceed with order—we’ll submit your order.
Verify your eligibility—DVA White/Gold Card, AHPRA registration, or an agreed first responder ID (we understand security concerns and will work with what you’re comfortable providing).
You're connected—we confirm everything looks good, ensure you’re achieving expected speeds for your selected plan, and billing commences.
✅ No re-verification is needed.
✅ We don’t store your ID.
✅ The discount stays for as long as you’re with us.
Who exactly is eligible for the discount?
Eligible groups include:
Australian Defence Force (ADF) (current and former military personnel)
Ambulance officers and paramedics
Police
Firefighters
Doctors and nurses
Australian Border Force
State Emergency Services (SES)
Surf lifesavers
Marine rescue
Correctional services
Volunteer emergency workers
If we have missed you, this doesn't mean we do not appreciate what you do. Please reach out on 1300 372 000 or support@firstresponderbroadband.com.au so we can discuss.
Our mission
At First Responder Broadband, our mission is to provide affordable, reliable NBN internet for those who serve Australia. Whether you’re a veteran, first responder, or registered medical professional, our discounts are designed to support you—today and into the future.
Why Choose First Responder Broadband?
Choosing the right internet provider is crucial. We understand that as a first responder, you need reliable connectivity. Our plans are tailored to meet your needs. With our ongoing discounts, you can save money while enjoying high-speed internet.
The Importance of Reliable Internet for First Responders
Reliable internet is essential for first responders. It ensures that you can communicate effectively during emergencies. Our plans provide the connectivity you need to stay in touch with your team and access vital information quickly.
How to Maximise Your Internet Experience
To get the most out of your internet plan, consider these tips:
Regularly check your speed: Use online speed tests to ensure you’re getting the speeds you pay for.
Secure your network: Make sure your Wi-Fi is password-protected to prevent unauthorized access.
Limit bandwidth usage: During peak times, try to limit the number of devices connected to your network.
Conclusion
At First Responder Broadband, we’re dedicated to supporting those who serve our communities. Our affordable internet plans are designed with your needs in mind. We’re here to help you stay connected, so you can focus on what matters most—serving others.
Check out our nbn Plans today!