Automatic Payments with Credit Card or Direct Debit

So you want to set up automatic payments for your invoices. Below is a guide to assist you with this.

Be aware that we use a Payment Gateway to process your payments. You will see either PINCHAU or PPS* First Responder.

Understanding Fees

When setting up automatic payments, it's important to know the fees involved:

• Visa / Mastercard: 1.75% + 30c

• American Express: 2.5% + 30c

• Direct Debit: We cover the cost of this!

  
  

Turn on Automatic Payments

Setting up automatic payments is simple. Just follow these steps:

1. Open your invoice email and click Pay Now.

2. Choose your payment method (Card or Bank Account) and enter your details.

3. Tick the checkbox to allow automatic debits for future invoices. The wording may appear as “Debit me automatically” or something similar.

4. Read and accept the agreement. This includes the Direct Debit Request if you choose a bank account.

5. Click Pay. You’re done! Future invoices will be charged automatically on their due date.

   
   

Update or Cancel Automatic Payments

If you need to update or cancel your automatic payments, follow these steps:

Updating Details

1. Open your invoice email and click Pay Now.

2. Under the heading "Automatic Payments," click "Update or Cancel pre-approval."

3. To update your payment method:

4. Under "How would you like to pay?" select your new payment method.

5. Enter your updated payment details.

6. Click "Confirm Agreement."

7. You're all done!

   
   

Cancelling Automatic Payments

1. Click "Click here to cancel your pre-approval."

2. Click "Confirm Pre-Approval Cancellation."

   
   

Need Help?

If you have any further questions or concerns, please don't hesitate to get in contact with us at 1300 372 000 or support@firstresponderbroadband.com.au.

Explore Our Services

Check out our nbn Plans to learn more about how we can support you!

Why Choose Automatic Payments?

Automatic payments offer convenience. You won't have to worry about missing a payment again. This is especially important for those who have busy schedules. Setting it up takes just a few minutes, and it ensures that your services remain uninterrupted.

Benefits of Using Direct Debit

Using direct debit is a great option. It simplifies the payment process. You can manage your finances better without the hassle of remembering due dates. Plus, we cover the costs associated with direct debit, making it an affordable choice!

Final Thoughts

In conclusion, setting up automatic payments can save you time and stress. By following the steps outlined above, you can ensure that your invoices are paid on time, every time. If you have any questions, remember we are here to help!

Feel free to reach out anytime. Your satisfaction is our priority!