Automatic Payments with Credit Card or Direct Debit

So you want to set-up automatic payments for your invoices. Below is a guide to assist you with this.

Be aware, because we use a Payment Gateway to process your payments, you will see either PINCHAU or PPS* First Responder.

Fees

Visa / Mastercard: 1.75% + 30c

American Express: 2.5% + 30c

Direct Debit: We cover the cost of this

Turn on Automatic Payments

1. Open your invoice email and click Pay Now.

2. Choose your payment method (Card or Bank Account) and enter your details.

3. Tick the checkbox to allow automatic debits for future invoices (wording may appear as “Debit me automatically” or similar).

4. Read and accept the agreement (includes the Direct Debit Request if you choose bank account).

5. Click Pay. You’re done—future invoices will be charged automatically on their due date.

Update or cancel Automatic Payments

1. Open your invoice email and click Pay Now.

2. Under the heading "Automatic Payments" click "Update or Cancel pre-approval"

3. Updating details:

   1. Under "How would you like to pay?" select your new payment method

   2. Enter your updated payment details

   3. Click "Confirm Agreement"

   4. You're all done

4. Cancelling Automatic Payments:

   1. Click "Click here to cancel your pre-approval"

   2. Click "Confirm Pre-Approval Cancellation"

If you have any further questions or concerns, please don't hesitate to get in contact with us on 1300 372 000 or support@firstresponderbroadband.com.au 

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