Authorised Account Representatives
- Aug 29
- 1 min read
Updated: Sep 18
When you set up an account with First Responder Broadband, the person whose name the account is in has the authority to act on the account. This cannot be changed by a Authorised Representative or Advocate.
Authorised Representative
Means the person who has authority from a Consumer to deal with a Supplier, including to discuss or make changes to a Customer’s account without that Customer being present, on behalf of that Consumer.
Advocate
Means a person nominated by a Consumer to deal with a Supplier on the Consumer’s behalf, who cannot make changes on a Consumer’s behalf to a Consumer’s account without the Consumer being present and agreeing to such action.
If you need assistance speaking with us and would like to authorise someone on your behalf, we will first need to confirm your identity and that you authorise us to speak to the advocate regarding your account and approve the changes/request being made.
If you would like to add additional authorised contacts or advocates please complete the form and return it. You may also contact our support team on 1300 372 000 or support@firsresponderbroadband.com.au to discuss this and we will help you with the process. Once we have checked your authorisation you will be able to add additional contacts and specify what access they have.
To add a contact we will need their name, date of birth, phone number and their authority level on your account.