Protecting Your Account
- Aug 29
- 1 min read
Updated: Sep 18
Privacy and security are important to us, which is why we use different methods to protect your account. For this reason, you may choose to add a account PIN to your account. This can be anything you choose but this will need to be stated upon request at the start of the phone call.
Why do we do this?
This is a extra layer of security for us to be able to verify that you are the account holder. Your chosen PIN/Phase should not be shared with anyone.
We will request this prior to any changes to your account are processed or personal information is released.
Portal
You may request access to your account portal which allows you to view your account, log support tickets, request new connections and many other functions. This is not enabled straight away as many customers have indicated they do not require this.
You may request this as anytime by emailing us at support@firstresponderbroadaband.com.au at which point, you will receive a Welcome email to setup your portal access. Two-factor authentication is enabled by default on the portal for additional security.
You may also call us to discuss this on 1300 372 000